About Plan Management
What is NDIS plan management?+
NDIS plan management means a registered plan manager (like us) handles the financial side of your NDIS plan. We receive invoices from your support providers, check them, pay them on your behalf, and track your budget — so you don't have to deal with any of the paperwork or financial admin yourself.
How much does plan management cost?+
Plan management is completely free for participants. The cost is covered by your NDIS plan under a separate support category called "Improved Life Choices" — it does not reduce any of your other support budgets.
What's the difference between plan managed, self-managed and NDIA-managed?+
With NDIA management, the NDIA pays your providers directly and you can only use registered providers. With self-management, you handle all invoices and payments yourself. With plan management (us), we handle all the financial admin for you AND you can use both registered and unregistered providers — giving you more flexibility without the paperwork.
Do I need plan management funding in my NDIS plan?+
Yes — you need to have plan management funding included in your NDIS plan before we can start. If your current plan doesn't include it, we can help you request it at your next plan review or through a plan variation request to the NDIA.
Getting Started
How do I switch to Genuine Care Management?+
Switching is simple and can be done at any time during your plan. Just contact us and we'll send you a service agreement to sign. Once signed, we notify your providers and set everything up within 1–2 business days. You can switch plan managers at any time — you don't need to wait for a plan review.
How long does it take to get set up?+
Once we receive your signed service agreement and a copy of your NDIS plan, we typically have everything set up within 1–2 business days. We'll notify all your providers and send you a welcome email with everything you need to know.
What information do you need from me?+
We need your NDIS participant number, date of birth, a copy of your current NDIS plan, your contact details, and details of your support providers. We'll walk you through everything when you get in touch.
Invoices & Payments
How do providers submit invoices?+
Once you're set up with us, we send your providers instructions to email their invoices directly to invoice@genuinecaremanagement.com.au. Invoices submitted before 2:00pm on a business day are processed within 48 hours.
Can I use unregistered providers?+
Yes — as a plan-managed participant you can use both registered and unregistered NDIS providers. This gives you much more flexibility and choice compared to NDIA-managed funding.
What happens if there isn't enough budget left?+
We monitor your budget continuously and will contact you well in advance if your funds are running low — so you're never caught off guard. We'll help you understand your options and plan accordingly.
Reporting & Communication
How will I know what's been spent?+
We send fortnightly and monthly budget statements to both you and your support coordinator. These show exactly what's been spent, what providers have been paid, and what's remaining in each support category. You can also call or email us anytime for an up-to-date summary.
How do I contact Genuine Care Management?+
You can reach us by phone on 03 9620 3003 or 0413 364 684 (Monday to Friday, 9am–5pm), or by email at admin@genuinecaremanagement.com.au. We aim to respond to all enquiries within one business day.